---
title: "What your customer can do"
description: "Approve, decline, ask for changes, pay, and watch the crew arrive."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.crewfather.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What your customer can do

Everything here happens from the customer's portal link, with no account and no sign-in. If you have not shared one yet, start with [give a customer a portal link](/portal-and-booking/give-a-customer-a-portal-link).

## Answer an estimate

An open estimate carries three buttons on the customer's side: **Approve**, **Decline** and **Request changes**.

- **Approve.** They type their full name to sign, and the signature is stamped onto the document.
- **Decline.** They can say why, and you are notified. **An approved estimate cannot be declined afterwards**: a signature is not something a second click can quietly undo.
- **Request changes.** They tell you what they want different, you are notified, and **the estimate stays open**. Revise it and resend; nothing about the ask changes the document's status by itself.

## Pay an invoice

An open invoice carries a **Pay** button that goes straight to a card checkout. The customer can add a **tip** if they want to, and can save a card for next time. Card details are entered on the payment page, never in Crewfather.

## Watch the crew arrive

When a crew member sets off and marks **I'm on my way**, the customer's portal grows a **Track my crew** button, and the on-my-way text carries the same link.

It opens a live map: their address, the crew's position updating as it moves, a rough arrival estimate, and a progress line running **Scheduled**, **On the way**, **Complete**.

**The crew's location is shared only while they are on the way to that visit.** It comes from the crew member choosing to share, it stops when they stop, and a position that has gone quiet drops off the map rather than pretending to be current.

## Sign up for text updates

The portal offers **Get text updates**, so the customer can opt in to hearing from you by text. Texting a customer always requires this opt-in, whoever or whatever sends the text.

## Ask for more work

A customer can also request new work from the portal, which arrives in your pipeline as a request card on your board.

Source: https://docs.crewfather.com/portal-and-booking/what-your-customer-can-do/index.mdx