---
title: "When a sync stops"
description: "Recognise a paused connection and start it again."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.crewfather.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When a sync stops

## Intuit can end the connection

Access can be revoked or simply expire. When that happens, **Crewfather pauses syncing and shows a notice** in the QuickBooks section of Settings, with a button to reconnect.

## Nothing is lost while it is paused

**Records queue up and are sent after you reconnect.** A week of invoices raised while the connection was down is not a week of invoices you have to enter by hand.

## Reconnecting

Use the button in the notice, or connect again from **Settings**, then **Integrations**. You sign in at Intuit and pick the company, the same as the first time. Syncing resumes.

## Checking on it

The QuickBooks section shows the connection state and **the time of the last sync**, which is the number to look at first. A last-sync time from three days ago is the symptom; the notice above it is usually the cause.

## Deleting something in QuickBooks does not stop it

**If you delete a Crewfather-created record inside QuickBooks Online, the next sync sends it again**, because Crewfather still has it and still believes it belongs there.

To remove something for good, delete it in Crewfather.

Source: https://docs.crewfather.com/quickbooks/when-a-sync-stops/index.mdx